As products mature, software companies need to balance efforts between developing new products and maintaining existing ones. Maintaining a product on an on-going basis can divert valuable resources from an organization's core business. R4IT Labs can undertake product maintenance, fix reported errors, provide telephonic support and also enhance the product in response to the changing user requirements.
R4IT Labs fulfils the role of a reliable maintenance and support services provider for product companies by leveraging skills of its offshore team. We offer Level 2 and 3 support services. Our knowledge and familiarity with diverse technology platforms and domain expertise combined with robust delivery processes ensure high service delivery levels. We serve as an extension to a customer’s support team or provide turnkey, support services to customers across the globe.
Our product maintenance services include:
- Error tracking and debugging
- Version upgrades and enhancements
- Comprehensive user support
- Performance monitoring and testing
- Quality Assurance testing